Plate.do

This Privacy Policy describes how Prota Labs ("Company", "we", "us", or "our") collects, uses, and shares information when you use the Plate.do website and application (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you register for and use the Service, we collect:

Account Information: Name, email address, password, profile picture, preferred language, and time zone
User Content: Tasks, notes, comments, attachments, and any other content you create or upload
Zone and Time Block Data: Custom categories you create and time schedules you set
Communication Data: Messages you send through our AI chat feature
Payment Information: Billing address and payment card details (processed securely by our payment providers)

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

Device Information: Device type, operating system, browser type, and unique device identifiers
Usage Data: Pages visited, features used, actions taken, and time spent on the Service
Log Data: IP address, access times, and referring URLs
Push Notification Tokens: Device tokens for delivering notifications on iOS, Android, and web platforms

1.3 Information from Third-Party Services

When you connect third-party services (such as Asana, Monday.com, Linear, Trello, or Basecamp), we receive:

Authentication tokens to access your data on those services
Task and project information you choose to sync
Profile information from those services as needed for integration

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send notifications about tasks, reminders, and collaboration activities
Sync your data with connected third-party services
Provide AI-powered features and suggestions
Respond to your comments, questions, and support requests
Send promotional communications (you may opt out at any time)
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities
Personalize and improve your experience

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you direct us to, such as when you:

Connect your account to third-party services
Share your Plate or content with collaborators
Assign tasks to other users
Invite others to join your account

3.2 Service Providers

We share information with third-party vendors who provide services such as payment processing (Stripe), cloud hosting, email delivery, and analytics. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.4 Business Transfers

If Prota Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we will delete your personal information and User Content, except where retention is required by law or for legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of sensitive data, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Information

You may access, update, or delete your account information at any time through your account settings. If you wish to delete your account entirely, please contact us.

6.2 Data Export

You may request a copy of your data in a portable format by contacting us.

6.3 Communication Preferences

You may opt out of promotional emails by following the unsubscribe instructions in those emails. You may also manage push notification preferences through your device settings or account settings.

6.4 Third-Party Connections

You may disconnect third-party services at any time through your account settings. This will stop future data syncing, but previously synced data may remain in your account.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged in
Remember your preferences
Understand how you use the Service
Improve the Service

You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

10. Your Privacy Rights

10.1 European Users (GDPR)

If you are in the European Economic Area, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Data portability
Withdraw consent at any time

To exercise these rights, please contact us using the information below. You also have the right to lodge a complaint with a supervisory authority.

10.2 California Users (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice, such as an email notification. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Prota Labs

Email: privacy@plate.do

For data protection inquiries in the EU, you may also contact our Data Protection Officer at: dpo@plate.do